This policy covers how Blackmango Herbs ships veterinary products within India, how export orders work, and what happens if something arrives damaged or wrong.
Where we ship
- Within India: we deliver to all serviceable PIN codes.
- Outside India: we supply export and bulk buyers by enquiry only. We don’t ship single retail orders abroad. Write to us with the products, quantities and destination country, and we’ll send a quotation with freight and documentation details.
Placing an order
You can order in two ways:
- Online payment: pay on the website through our payment gateway, Razorpay.
- By enquiry: call or WhatsApp us, or use the contact form. This suits dealers, distributors, vets and bulk orders. We confirm the price, quantity and shipping cost, and send a payment link or invoice.
Before dispatch we check your PIN code and shipping address with our courier partner. If a courier can’t deliver to your address, we’ll contact you to arrange another address or route.
Dispatch and delivery times
| Stage | Timing |
|---|---|
| Order dispatch | Within 24–48 hours of payment or order confirmation (Monday–Saturday) |
| Delivery within India | Usually 7–10 days from dispatch, depending on location |
| Export / bulk orders | As agreed in the quotation |
Delivery times are estimates. Weather, strikes, festivals and courier delays can make them longer.
Couriers and tracking
We ship through trusted courier partners, including Blue Dart, DTDC, DHL, FedEx, Aramex and AFL. Once your order is dispatched, we send you the tracking number by SMS, WhatsApp or email.
If you order several products together, we try to send them in one parcel. Sometimes stock or logistics mean they go in separate parcels. To deliver to different addresses, please place a separate order for each address.
Shipping charges
Shipping charges depend on the weight, the number of items and the delivery location. You’ll see them at checkout or on your quotation before you pay. All prices in INR apply to orders within India only.
Packaging
Liquids, gels, powders and boluses are packed to protect them in transit. Large liquid packs (2.5 L and 5 L) are sealed and padded to prevent leaks.
Damaged, wrong or expired products
Because these are veterinary medicines and feed supplements, we don’t accept returns for change of mind. For your animals’ safety, we can’t resell a product once it has left our control.
We replace the product or refund you in full if:
- the product arrives damaged or leaking,
- you receive the wrong product or the wrong pack size, or
- the product is past its expiry date when it reaches you.
How to report a problem:
- Contact us within 48 hours of delivery by WhatsApp or email.
- Send your order number and clear photos of the product, the label (batch number and expiry date) and the outer packaging.
- Keep the product and packaging until we’ve reviewed your claim. We may ask you to return it, and we pay the return shipping in these cases.
Once your claim is approved, we send a replacement or refund you within 7 working days. Refunds go back to the original payment method. Bank and card refunds can take a few extra days to show in your account.
We can’t accept claims for products that have been opened and used, stored incorrectly, or reported more than 48 hours after delivery.
Export customs and taxes
For export orders, any customs duty, import taxes and clearance charges in the destination country are paid by the buyer, unless the quotation says otherwise.
Contact
Blackmango Herbs
Plot No. 77, HSIIDC Industrial Estate, Alipur, Barwala, Panchkula, Haryana 134118, India
Phone / WhatsApp: +91 97799 21737
Customer service: +91 99962 02020 · Other numbers: +91 97299 92945, +91 99884 82351
Email: blackmangoherbs@gmail.com
Hours: Monday–Saturday, 10 AM to 6 PM